Shipping

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Transit times can vary country to country and some countries are considered slow transit. (please see below)

Please also note that the shipping rates for many items we sell are weight-based. 

Dispatch

We aim to dispatch as quick as we can and generally our record is within 3-5 days* Please note, this is the time we dispatch from our warehouse. Please allow time for delivery in addition to this. The length of time to reach your address can vary according to postal services and location. 

Postal and courier services operate Monday-Friday. 

*with the exception of busy periods such as Black Friday, Cyber Monday , Christmas, restock times and when we have a specific SALE on. Even then, our main priority is to get you your order dispatched as soon as we can. 

 

Once We Dispatch:

Please note: dispatch time is between 3-5 working days, however

DISCLAIMER*

Due to new product releases and launches and sales,we are experiencing high order volumes and your order may take up to 10 working days to leave the warehouse PLEASE ALLOW ADDITIONAL TIME TO GET TO YOU,We apologise for any inconvenience caused.

 You will receive an email to confirm your order has left our warehouse. Once we have dispatched, unfortunately the time it takes to reach you is out of our control. Delivery times can vary from country to country. We can give you an estimated time only. The postal service we use is ANPOST and we use their transit estimator: http://postage.anpost.ie/transit.asp  which gives an estimated transit time from Ireland to your country. Transit times vary according to the size and weight of a package.

Estimated transit times to Ireland: 1-2 business days after dispatch. Courier transit times are  generally 24hours, max 48 hours.

Estimated transit times to the UK: 2-4 business days after dispatch.

Estimated transit times within Europe: 3-8 working days after dispatch.

Estimated transit times to other international countries: 5-12 working days after dispatch.

Please see other time frames below under Delayed Parcels.

IMPORTANT: It's advisable to order in advance of any personal requirements such as birthday/gift/college course deadlines to allow for dispatch and transit time. 

We include your email address and phone number on the postal label so as if there is an issue with delivery, it may be a point of contact for the person delivering.  If you wish for this information not to be included on your label, please state this in the Note Section at the time of ordering.

IRELAND: 

*Standard shipping does not come with a tracking number and is not insured.

DUE TO STANDARD SHIPPING NOT INCLUDING A TRACKING NUMBER,ALL ORDERS ARE NOW SHIPPED USING A TRACKABLE COURIER SERVICE. 

REST OF WORLD:

AS OF JULY 2017 ALL BRUSH SETS MUST BE SENT VIA TRACKED COURIER SERVICE. 

Registered post includes a tracking number and items purchased are insured in the event of lost/undelivered items.*Should you require your tracking number in advance of delivery, please email us: Glamandcocosmetics@gmail.com 

*Standard shipping does not come with a tracking number and is not insured.

LOST OR DELAYED PACKAGES (STANDARD POST)

99% of the time, standard post is very effective and efficient. In the event that a customer reports a package undelivered after the estimated time of delivery (http://postage.anpost.ie/transit.asp) , we then aim to track the delayed or missing package with ANPOST parcel "missing parcel investigation" This will ensure we find out where exactly the item is e.g if it's been delivered and where to. The system has proven very effective for us. Please note: we cannot send out a repeat order/refund until we retrieve the missing item. 

*The company will not be responsible for missing items should you give postal instruction other than your own address such as "if not in, leave in rubbish bin at back of house" or "leave in neighbour's porch" or any instructions of such nature. 

Delayed Packages could be due to a slow transit country. This can vary according to customs and post office policies in each country. In our experience, the following countries can take longer than 12-26 days: Germany, Italy, UAE, Saudia Arabia,  Middle Eastern countries)  South Africa, India and Pakistan.   

We cannot file a missing parcel claim until this time period has passed as your parcel may still be in transit. 

RETURNED PACKAGES AS A RESULT OF NOT BEING PICKED UP/NOT POSSIBLE TO DELIVER TO CUSTOMER

Should we receive a parcel which has been undelivered and returned to us, we will notify you. In this instance, payment will be required to resend the item/ should you not wish for the item to be resent, credit or a refund will be issued less original shipping charges.  

Customs Charges

EU COUNTRIES:

As we are based in Ireland, countries within the EU will not be charged customs duties. 

COUNTRIES OUTSIDE THE EU

You, the customer are responsible for all customs taxes or other duties incurred. This can vary from country to country . It's advisable to check your own country's policy and rates to avoid any unexpected tariffs.